INTEGRITURF RETURN POLICY

IntegriTurf products may be returned within 15 days from the date of purchase.

Return Policy Stipulations:

  1. The original purchaser (contractor or homeowner) must be present to process any returns.
  2. All products being returned must be in their original condition, unopened and without damage or ware.
  3. If the original purchase was made by credit card, the same credit card must be used for the return. All credit card refunds will incur a 3.5% processing fee that will be deducted from the refund total.
  4. If the original return was made by cash, the refund will be in the form of check made out to the original purchaser.
  5. All returns will be subject to a 25% restocking fee.
  6. For artificial grass product:
  • All artificial grass product must be thoroughly inspected prior to cutting or alerting the material. You must unroll your product and inspect it for any visible defect. If there is any concern with the product you must call our office immediately and report the issue. Cutting, altering or installing the artificial grass product will mean you accept the product and it will NOT be eligible for return.
  • Localized heating (or melting) caused by UV reflections from adjacent windows or reflective surfaces is not covered by the manufacturer’s warranty, not considered defective material, and are NOT eligible for return. Please see your integriturf product warranty for more information regarding localized heating.
  1. Restocking fees will be deducted from the amount of the refund.
  2. Installation, labor and/or shipping or delivery fees are not eligible for return.